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Flight Time



Business Focus

Gone are the days when change

was an unpleasant but necessary

thing that came into our lives

every so often, made us unhappy

for a bit and then went away

again. For employers and

employees change is now the

norm, moving resilience up the

agenda for businesses.

The first way to improve

your resilience is to make an

active choice, every day, to live

it with a positive attitude. All

the positive psychology research

shows that when we approach

life with a realistically-optimistic

attitude, our happiness, energy,

productivity and resilience

will improve dramatically, and

stress, anxiety and ill health will

decrease. The thing is, deep down,

we all know this. When we have

a ‘great’ day, those times when we

are the best versions of ourselves,

things just go well, problems are

easily dealt with and if bad things

happen we have the capability to

handle them better and bounce

back quicker. When we’re not

having a great day, the smallest

setback can derail us and if bad

things happen it can feel like the

end of the world. The truth is,

most bad days are usually just a

bad five minutes that we milked

for the rest of the day, sometimes


Unfortunately, our brains

are wired to focus on avoiding

danger and societal norms are to

be a little pessimistic. Let’s face it,

we all like a bit of a moan. So, the

choice to be positive is a choice to

be different from others and that

naturally takes a bit of effort. The

fab news is that wherever you are

on the Positive – Negative attitude

spectrum, it’s a learnt and practised

thing and you can change it. The

easiest and best way to do that is by

practising ‘gratitude’ and regularly

focussing on the things in life you

are grateful for. Throw in a little

kindness to others and you’ll soon

be on your way to making positive

your default attitude.

Leadership – The Multiplier Effect

is co-authored by Dr Andy Cope,

Jonathan Peach and Mike Martin,

published by John Murray Learning.

For more information go to www.



We tend to think of Google, Apple, and similar

giants in terms of success. But it is really their

approach to failure – mistakes big and small – that

helps strong companies dominate competitors.

Resilience is all about rebounding from

setbacks. When applied to mental health,

for instance, being resilient helps you cope

with stress. In a business context, it promises

a positive approach to problem-solving.

Punishing staff who make mistakes is clearly

a negative way to help them avoid similar

experiences, but being OK with mistakes

can promote innovation, and raise employee

engagement, satisfaction and autonomy.

Inventors rarely create new sensations on

the first try. If they don’t capitalise on their

mistakes, they’ll never have breakthroughs

– after all, James Dyson ran through 5,127

prototypes before designing Dyson’s leading

home appliance in 1987.

After 10 years of testing a “failed” reusable

adhesive, 3M debuted “press and peel” Post-its

in 1979. The company now deems failure

so valuable to innovation that missteps are

tracked on spreadsheets for later use, to not

only understand what went wrong but also shed

light on what they got right.

Due to the nature of innovation, you might

have to try something 100 ways in order to

achieve one or two really great outcomes. That

means failing 98 or 99 times. But what remains is

worth the trial and error. For companies that wish

to remain vibrant and at the top of their game,

refusing to learn from failure is not an option.

Chris Dyer is the author of

The Power of

Company Culture: How any business can

build a culture that improves productivity,

performance and profits

, out now published

by Kogan Page. For more information go to


Chris Dyer


Andy Cope