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reating and maintaining positive

relationships are the key to any

successful business. At Flybe, these

include those we have with our

customers, our employees, our franchise partners

(Blue Islands, Stobart Air, Eastern Airways),

codeshare and interline partners, with the teams

at the many airports we serve and with those

who provide the numerous services which touch

every part of your travel experience with us.

We are doing our best to

make sure that, when you fly

with us, you enjoy an excellent

overall product experience. We

are investing in new technology

and have some big IT changes

scheduled for completion in the

Spring, which, when coupled

with our faster, more efficient,

user-friendly website, will

provide a better end-to-end

customer experience.

With the new advanced technology, we

will be able to adjust our product to suit your

individual needs with a personalised online

customer experience, meaning you will have a

more consistent service throughout all points of

your Flybe journey.

This year, we will also continue to highlight

to government policy-makers the importance of

regional airports and air routes. It is important

they understand the crucial role that domestic

aviation contributes in supporting local

economic development. Flybe offers much-

needed connectivity for many UK regional

Christine Ourmières-Widener


“Flybe offers


connectivity for

many UK regional

communities who

otherwise have

limited access to the

rest of the UK and


Welcome on board

communities who otherwise have limited

efficient or convenient transport access to the

rest of the UK and Europe.

We are proud to be the only UK-based

regional airline with a strong list of established

codeshare partners. This means that, through

the many connections available with them via

our two leading regional hubs at Manchester

and Birmingham, and through many of the

international hubs we serve including Heathrow,

Amsterdam Schiphol and Paris

Charles de Gaulle airports,

customers have a wealth of choice

for seamless onward air travel to

the rest of the world.

We thank you for choosing to

fly with us today. Flybe’s tagline

‘Close to You’ means that our

highly-trained crew, many of

whom are recruited locally from

the communities we serve, will

always go the extra mile in doing everything

possible to make your experience with us on

board an enjoyable one. They are the ones who

have personally welcomed you on board and

who are there to reassure you and look after

your safety and wellbeing when you fly with us.

On behalf of us all at Flybe, I wish you a very

Happy New Year!