“I’m very excited
to be taking us
that will help
us to better
travel needs and
Welcome on board.
2018 is set to be a year of positive developments for our airline and we are
looking forward to introducing you to a strengthened, renewed brand later this
month that is planned to bring us closer to all our customers. It will highlight
our raison d’être in providing regional air travel that brings people together
across our nation, but that also seamlessly connects to and from the UK
regions with international carriers at key metropolitan airport hubs for easier
We also have some big IT changes planned that will be completed later in
the year, with full migration to an industry-leading digital platform. We have
listened to your feedback and have already started this technology evolution
with a faster, more efficient user-friendly website and mobile service. I hope
you will agree this now provides a better end-to-end experience. Through
introducing a range of advanced technology, we will be able to adjust our
product to suit your specific needs with a personalised online customer
experience and a more consistent service at all points of your journey with us.
This month also marks my first year as Flybe’s CEO – I’ve certainly learned a
lot and I’m very excited to be taking us forward with these new projects that
will help us to better serve your travel needs and expectations so that, when
choosing to fly with us, you enjoy an excellent product experience.
With the Christmas and New Year festivities over for another year, our
thoughts turn towards spring, so now is an ideal time to consider a late winter
sun or ski trip. We have a wide choice of affordable and enticing destinations
for summer that you can now book for travel through to the end of October.
During these winter months, it’s an unfortunate reality that adverse weather
conditions can often disrupt travel plans. Remember, you can always check out
the status of your Flybe flight and manage your bookings on our website. The
safety of our passengers and crew is our number one priority and we will
always do our utmost to ensure you reach your final destination without
Thank you for choosing to travel with us today, and on behalf of everyone at
Flybe, I take this opportunity to wish you all the very best for 2018.